Refund and Returns Policy

Effective Date: July 14, 2026

At Allied Tube And Conduit, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, products must:

• Be unused and in new condition.
• Be returned in their original packaging with all included parts and accessories.
• Show no signs of installation, damage, or misuse.
• Be accompanied by proof of purchase or order confirmation.

Products that have been installed, used, altered, or damaged after delivery are not eligible for return unless required by applicable law.

Non-Defective Products

Returns are accepted for non-defective products only, provided they meet the eligibility requirements listed above.

Return Shipping

Customers are responsible for all return shipping costs unless the return is required due to our error (such as receiving the wrong item).

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 15 business days.

Please note that your bank, credit card issuer, PayPal, or payment provider may require additional time to post the refund to your account.

Non-Returnable Items

The following items are not eligible for return:

• Used or installed products.
• Products returned after 30 days from the delivery date.
• Products that are damaged due to misuse, improper installation, or customer negligence.
• Items returned without original packaging or missing components.

Damaged or Incorrect Orders

If you receive an incorrect item or a product that arrives damaged during shipping, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.

How to Request a Return

To request a return, please contact our customer support team with:

• Your order number.
• The product(s) you wish to return.
• The reason for your return.

Our team will provide return instructions after reviewing your request.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

Business Information

Allied Tube And Conduit

Business Address: 11500 Norcom Rd Philadelphia, PA 19154 United States

Email: support@alliedtubeandconduit.com

Phone:+1 (215) 961-2570

Customer Support Hours

Monday – Friday: 7:00 AM – 5:00 PM (Eastern Time)
Saturday: Closed
Sunday: Closed