Frequently Asked Questions (FAQ) – alliedtubeandconduit.com

1. What products do you offer?

We offer a wide selection of electrical conduit, conduit fittings, and related electrical products for residential, commercial, and industrial applications, including EMT Conduit, IMC Conduit, Rigid Metal Conduit (RMC), and electrical accessories.

2. Are your products genuine?

Yes. We offer genuine electrical products sourced from recognized manufacturers. Allied Tube And Conduit is an independent online reseller.

3. Where do you ship?

We currently ship to addresses within the United States only.

4. How long does shipping take?

Orders are typically processed within 1–2 business days.

Standard delivery usually takes 3–4 business days, resulting in an estimated total delivery time of 4–6 business days.

5. How much does shipping cost?

We charge a flat shipping rate of $119.00 per order for shipments within the United States.

The shipping charge is displayed during checkout before payment is completed.

6. Which payment methods do you accept?

We accept secure payments through:

Visa
Mastercard
American Express
Discover
PayPal
Stripe

All payments are processed securely using trusted payment providers.

7. Can I return my order?

Yes. Eligible products may be returned within 30 days of delivery, provided they are unused, in new condition, and returned in their original packaging.

Please refer to our Refund & Returns Policy for complete details.

8. When will I receive my refund?

Approved refunds are processed within 15 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method.

9. Who pays for return shipping?

Customers are responsible for return shipping costs for eligible non-defective returns unless otherwise required by applicable law or if the return is due to our error.

10. Can I cancel or change my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Once an order has shipped, changes or cancellations may no longer be possible.

11. How can I track my order?

If tracking information is available, you will receive a shipping confirmation email with your tracking number once your order has been dispatched.

12. Do you offer bulk or commercial orders?

Yes. We welcome inquiries for larger orders intended for commercial, industrial, and construction projects.

Please contact our customer support team for assistance.

13. Is my payment information secure?

Yes. Payments are processed securely through trusted payment providers using industry-standard encryption.

We do not store your complete credit or debit card information on our website.

14. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, you can contact us using the information below:

Email: support@alliedtubeandconduit.com

Phone: +1 (215) 961-2570

Business Hours

Monday – Friday: 7:00 AM – 5:00 PM (Eastern Time)

Saturday & Sunday: Closed